Public Contact Management

-- 24 x 7 serving your customers & your business--

Service Description:

Description: As part of our service offering, Firstcall Support Services can provide a 24hr 365/day a year help desk to complement our NRSW's services. This service can be tailored to meet our Customers exact need although detailed below are some of the typical features:-

Typical Service Features:

• Your dedicated Help Desk contact number can be displayed on signs a location of works.
• Help Desk operated under your companies identity e.g. phones answered with your company name.
• Enquiries dealt with in accordance with your direction.
• Coordination of your staff or preferred contractors to respond to incoming enquiry.
• Monthly report on types of calls received and actions taken.
• Where required, co-ordinate NRSW activities for planned work i.e. issuing of N notices for new and diversionary works.
• Provide performance reports for Customers.

Benefits to the Customer:

• Service offers an economic solution to meeting these statutory obligations.
• Minimise defect charges by completing defect repairs before Highways Authorities issue defect notices.
• Minimise third party damage / public liability claims.
• Minimise costly third party interference with our Customer's assets.
• Reduced internal head count requirements.
• Free's your resources to focus on core business activities.
• No internal employee responsibilities e.g. recruitment, training, office requirements, heating, power, etc.