Plant Enquiry Management

-- Protect your assets, Network reliability and minimise cost of operations --

Service Description:

Acting as a transparent part of your organisation, manage, process and administer all NRSW Plant Enquiries sent to company via either post, fax, telephone, internal functions or computerised NRSW systems.

Typical Service Features:

• Manage all records, drawings, systems and databases necessary to facilitate a comprehensive NRSWA service for our Customers.
• Issue affected / non affected notices with relevant drawings to enquirer.
• Provide immediate information to our Customers regarding items which maybe of interest, such as trench sharing, or information requiring urgent attention, such as relevant Local Agreements and urgent co-ordination matters.
• Provide technical advice to third parties in order to minimise risk to our Customer's installed network and avoid unnecessary cost to Customer.
• Liaise regularly with our Customers project Teams on construction issues, (i.e. Proposed new routes, 'Dig Arounds' and POPS) and proposed alterations to the existing network in order that the relevant coordination procedures can be approached in a consistent manner.
• Where required, co-ordinate NRSW activities for planned work i.e. issuing of N notices for new and diversionary works.
• Provide performance reports for Customers.

Benefits to the Customer:

• Service offers an economic solution to meeting these statutory obligations.
• Minimise costly third party interference with our Customer's assets.
• Reduced internal head count requirements.
• Frees resources to focus on core business activities.
• No internal employee responsibilities e.g. recruitment, training, office requirements, heating, power, etc.
• Provide "Peace of mind".